Refund and Return Policy
1. Purpose
This Refund and Return Policy outlines the procedures and conditions under which MundPay offers refunds and exchanges for products and services purchased through its platform.
2. Coverage
2.1 Physical Products
30-day money-back guarantee from the date of purchase.
To request a refund, customers must return the item in its original condition.
MundPay will provide a shipping address for return.
Refunds are processed after inspection and confirmation of the item's condition.
2.2 Digital Products
7-day money-back guarantee from the date of purchase.
Refunds are issued without requiring the return of digital goods.
Processed within 7 days of the request, though bank or card issuer delays may apply mundpay.com.
3. General Guidelines
Refunds are issued to the original payment method only.
Refunds may take 1–2 billing cycles to appear on the customer's statement mundpay.com.
Some products may have extended refund periods—refer to the product’s sales page for details.
4. How to Request a Refund or Return
Contact Mundpay support via email: help@mundpay.com.br.
Provide purchase details (date, order number, product name, reason for refund).
Physical product requests will include a return address.
Digital product refunds are processed after verification and completed within 7 days.
MundPay confirms refund completion via email.
5. Conditions and Exclusions
Physical items must be returned in original packaging and condition. Customers are responsible for shipping costs unless otherwise stated.
Digital products are refundable only if unused—not accessed, downloaded, or consumed.
Customized or made-to-order products are non-refundable.
Refund requests after the applicable guarantee window (30 days for physical, 7 days for digital) will be evaluated case-by-case at MundPay's discretion.
6. Changes to Policy
MundPay may update this policy at any time to reflect changes in operations or regulations. Notice of changes will be provided via email and on the website.
This policy remains in effect until replaced.
7. Contact Information
Questions or concerns should be directed to:
help@mundpay.com.br or https://mundpay.com/me-ajuda
Refund and Return Policy
1. Purpose
This Refund and Return Policy outlines the procedures and conditions under which MundPay offers refunds and exchanges for products and services purchased through its platform.
2. Coverage
2.1 Physical Products
30-day money-back guarantee from the date of purchase.
To request a refund, customers must return the item in its original condition.
MundPay will provide a shipping address for return.
Refunds are processed after inspection and confirmation of the item's condition.
2.2 Digital Products
7-day money-back guarantee from the date of purchase.
Refunds are issued without requiring the return of digital goods.
Processed within 7 days of the request, though bank or card issuer delays may apply mundpay.com.
3. General Guidelines
Refunds are issued to the original payment method only.
Refunds may take 1–2 billing cycles to appear on the customer's statement mundpay.com.
Some products may have extended refund periods—refer to the product’s sales page for details.
4. How to Request a Refund or Return
Contact Mundpay support via email: help@mundpay.com.br.
Provide purchase details (date, order number, product name, reason for refund).
Physical product requests will include a return address.
Digital product refunds are processed after verification and completed within 7 days.
MundPay confirms refund completion via email.
5. Conditions and Exclusions
Physical items must be returned in original packaging and condition. Customers are responsible for shipping costs unless otherwise stated.
Digital products are refundable only if unused—not accessed, downloaded, or consumed.
Customized or made-to-order products are non-refundable.
Refund requests after the applicable guarantee window (30 days for physical, 7 days for digital) will be evaluated case-by-case at MundPay's discretion.
6. Changes to Policy
MundPay may update this policy at any time to reflect changes in operations or regulations. Notice of changes will be provided via email and on the website.
This policy remains in effect until replaced.
7. Contact Information
Questions or concerns should be directed to:
help@mundpay.com.br or https://mundpay.com/me-ajuda
Refund and Return Policy
1. Purpose
This Refund and Return Policy outlines the procedures and conditions under which MundPay offers refunds and exchanges for products and services purchased through its platform.
2. Coverage
2.1 Physical Products
30-day money-back guarantee from the date of purchase.
To request a refund, customers must return the item in its original condition.
MundPay will provide a shipping address for return.
Refunds are processed after inspection and confirmation of the item's condition.
2.2 Digital Products
7-day money-back guarantee from the date of purchase.
Refunds are issued without requiring the return of digital goods.
Processed within 7 days of the request, though bank or card issuer delays may apply mundpay.com.
3. General Guidelines
Refunds are issued to the original payment method only.
Refunds may take 1–2 billing cycles to appear on the customer's statement mundpay.com.
Some products may have extended refund periods—refer to the product’s sales page for details.
4. How to Request a Refund or Return
Contact Mundpay support via email: help@mundpay.com.br.
Provide purchase details (date, order number, product name, reason for refund).
Physical product requests will include a return address.
Digital product refunds are processed after verification and completed within 7 days.
MundPay confirms refund completion via email.
5. Conditions and Exclusions
Physical items must be returned in original packaging and condition. Customers are responsible for shipping costs unless otherwise stated.
Digital products are refundable only if unused—not accessed, downloaded, or consumed.
Customized or made-to-order products are non-refundable.
Refund requests after the applicable guarantee window (30 days for physical, 7 days for digital) will be evaluated case-by-case at MundPay's discretion.
6. Changes to Policy
MundPay may update this policy at any time to reflect changes in operations or regulations. Notice of changes will be provided via email and on the website.
This policy remains in effect until replaced.
7. Contact Information
Questions or concerns should be directed to:
help@mundpay.com.br or https://mundpay.com/me-ajuda